Understanding a customer’s journey and the time spent by a customer in a place is becoming more and more important, and as and when a customer has passed the first registration (e.g., at a reception, a counter, registration place), the customer’s journey is in the system, and can be traced. But what is with the waiting time the customer has until this first registration happens? For most service providers, this is still a white spot.
This is exactly what the Waiting Time Solution is addressing – it tells how long an individual customer waited, what the average waiting time is, if there are peaks in waiting time, etc. – all up to your individual demands. The Waiting Time Solution uses a number of AI models to address the challenges of this situation:
• There is an obvious need to understand who in a scene watched belongs to the staff, and who are the customers waiting – through a staff identification program, we can solve this issue, please have a look at the video
illustrating this function.